Parent & Patient Resources

Instant access to the information you need.

Whether you’re new to CPCMG or already a part of our family, here’s where you’ll find the updated forms and information you need.

Appointments

General Information

  • Call our offices between 8:00am – 5:00pm Monday-Friday to schedule an appointment. Not sure what the phone number for your office is? Visit our Location page.
  • When visiting your doctor’s office, bring your health insurance identification card and co-payment, if applicable.
  • It is important that all exams are scheduled and proper information is documented in each patient’s medical record. Our physicians may not be able to examine children brought along with you who do not have an appointment.

After your child is an established patient with our medical group and you are unable to accompany him for his visit, you must send a note signed and dated by you with the following information:

  • The name of the person accompanying your child.
  • Permission to see and treat your child in your absence.
  • Permission for any immunizations that your doctor may recommend.

New Patient Appointments

Patients who are being seen by a CPCMG physician for the first time should arrive 30 minutes early in order to complete the New Patient Packet. Please print and complete the packet and bring them with you to your child’s first appointment. Call the Welcome Center at (858) 502-1177 for additional information.

Routine Appointments (Well-Exams, School/Camp/Sports Physicals, Immunizations)

  • These appointments need to be scheduled four to six weeks in advance so that we can better accommodate your choice of day and time.
  • If you need us to complete any forms (such as school, sports or camp physicals), please call ahead and check with our office to see if your child needs an exam before we can complete the forms.
  • It is extremely important that you bring in your child’s immunization card. Please note: There is a charge to replace a lost immunization card.
  • Arrive 20 minutes prior to scheduled appointment time.

Immunizations

California law requires that your child be immunized before enrollment in public or private schools. Please discuss your child’s immunization schedule with your child’s physician.


Patients who are being seen by a CPCMG physician for the first time should arrive 30 minutes early in order to complete the New Patient Packet. Please print and complete the packet and bring them with you to your child’s first appointment. Call the Welcome Center at (858) 502-1177 for additional information.


Walk-Ins

We try to accommodate walk in patients for a sick visit, however please be aware that there may be a wait. It is best to call ahead and schedule an appointment. Many of our offices offer morning walk in hours. Please inquire with your specific office for their hours.

Late Arriving Patients

We will do our best to accommodate patients who arrive late for their scheduled appointment time. However, you may have to reschedule your appointment for another time.

Appointment Cancellation

We ask that you call our office 24 hours in advance (or as early as possible) if you need to reschedule or cancel an appointment.

No Shows

A no show is a patient who fails to arrive for a scheduled appointment without cancelling at least 24 hours in advance. CPCMG staff will follow-up with all no shows, to ensure that follow-up is provided as deemed necessary by your provider.  You may be charged $25 for missing your appointment. Patients with 3 consecutive no shows in a 12 month period may no longer be able to receive services from CPCMG.

Please remember while visiting our offices:

  • We would appreciate your help in not bringing food into our offices.
  • Please refrain from using cell phones while in the exam room.

Office-Hours Care – Telephone Advice

Nurse Care Connect nurses, in partnership with our providers and office personnel, will strive to achieve the best possible outcomes for our patients by offering quality, caring telephone health advice with information, teaching, and compassionate support.

Nurse Care Connect is available during regular office hours to help with health care concerns you may have regarding your child.

Our experienced pediatric Registered Nurses are available for you Monday-Friday 8am-5pm to address your health care concerns and answer questions you may have.  When you call your CPCMG office, you will be guided to the option for “Health Care Advice” and then transferred directly to one of our nurses.

Please follow these simple rules so that you will receive advice in a timely manner:

  • If you think you have a life- or limb threatening emergency call 911.
  • If your child has a fever, please have a current temperature available if possible.
  • It is always best to have your child present with you so that our nurses can best help you and your child.

Be Prepared:

  • Give your child’s name, birth date, phone number where you can be reached, and your child’s doctor’s name.
  • If you have a question about medication, keep the medication container close by so you can tell the nurse exactly what it is.
  • Be ready to discuss your child’s symptoms.  You will be asked several questions about your child’s illness.
  • Have pencil and paper available to write down instructions.

Triage Nurses:

  • The nurses from the Nurse Care Connect team are all registered nurses.
  • The nurses have a standard list of questions that will help guide their advice.  Your answers will help to decide the best way to aid your child.
  • The main purpose of Nurse Care Connect is to offer health care advice and direct you to the appropriate level of care.  The nurses cannot give you a diagnosis or prescribe medications.

Rights & Responsibilities

The physicians and staff of Children’s Primary Care Medical Group and Rady Children’s Physician Management Services are committed to partnering with you in maintaining good health for your child. View the Patient Bill of Rights and Responsibilities.


CPCMG respects and protects the privacy of patients’ medical information. We believe that patients have the right to have their medical information kept confidential. CPCMG takes patient privacy seriously and follows state and federal privacy policy guidelines. View the CPCMG Notice of Privacy Practices.

More questions? CPCMG’s Privacy Officer is available to handle any questions or concerns related to privacy issues.  Our Privacy Officer can be contacted at (858) 502-1186.


MyChart at Rady Children's

After-Hours Care

The after-hours triage line is for urgent calls only. When you call a CPCMG office after closing, each office will instruct you on how to obtain medical care for your child. Please follow these simple rules so that you will receive advice in a timely manner.

  • If you think you have a life- or limb-threatening emergency call 911.
  • If you need to call the after-hours phone number, please make only one phone call and wait for a response. Please do not make multiple phone calls. Calls are screened and the most urgent ones are returned first. Please do not call from a blocked phone number or provide an unblocked phone number for the return call. Routine calls should wait for regular office hours. Examples of routine calls include minor feeding problems, behavioral questions, and mild diaper rashes.
  • Medication refills should only be done in the office during business hours when the staff has access to your child’s records. The after-hours staff may not be able to refill the medication because they may not know your child or have his chart available.
  • Over-the-counter medications should be used according to the information on the label.
  • Visit the Health Library for more information regarding common illnesses.

Be Prepared:

  • Give your child’s name, birth date, phone number where you can be reached, and your child’s doctor’s name.
  • If your child has a fever, take the temperature before you call.
  • If you have a question about medication, keep the medication container close by so you can tell the nurse exactly what it is.
  • Be ready to discuss your child’s symptoms. You will be asked several questions about your child’s illness.
  • Have pencil and paper available to write down instructions.

Triage Nurses:

  • The nurses from the triage team are all registered nurses.
  • The nurses have a standard list of questions that will help guide their advice. Your answers will help to decide the best way to aid your child.
  • The nurses cannot give you a diagnosis or prescribe medications. The main purpose of triage is to direct you to the appropriate level of care.
  • The calls are returned in order of urgency. The most urgent call will be returned first.

Get the same great pediatric care you know and trust from CPCMG after hours with Children’s Primary Extended Care (CPEC). Open Monday through Thursday, 5:30pm to 8:30pm, Sunday, 10:00am to 2:00pm. No appointment necessary.

Learn more or find a location near you.


If your child needs hospital, emergency, or urgent care, it is important that he be treated in a facility that is 100 percent dedicated to children. Rady Children’s Hospital – San Diego has been dedicated to serving San Diego’s children since 1954. It is the only pediatric hospital in San Diego County and has been named as one of the top children’s hospitals in the United States. The physicians, nurses, and staff are specifically trained to treat children with age appropriate medical equipment, diagnostics and medications. All of this is done in a physical setting designed exclusively for children and in an environment that promotes healing. Rady Children’s philosophy of “family-centered care” makes the family part of the healing process. Should your child need to receive care in a hospital setting, you will want to have access to Rady Children’s Hospital.

Rady Children’s is located at 3020 Children’s Way, San Diego, California 92123.

For more information visit www.RCHSD.org or call (858) 576-1700.


Administrative

Our Patient Financial Services Department is available for questions regarding your CPCMG Account. Our staff can be reached, Monday through Thursday, 8:30 a.m. to 4:30 p.m. and Friday 8:30 a.m. to 4:00 p.m. at (858) 502-1100. If you have Medi-Cal coverage or other low income coverage please call (858) 502-1120.

“Low to No” Cost Medical Coverage: California Children’s Services(CCS)

CCS is a state program that can help your child get special medical services. Your child may be eligible for CCS services, if he or she has a physical problem or serious illness. Some of the problems CCS can help with are:

  • Cleft Palate
  • Premature babies
  • Lung disease
  • Cancer
  • Cerebral Palsy
  • Birth defects

What does CCS provide?

There are many services your child can get through CCS, they will pay for tests needed to find about problems, special medical supplies, and therapy.

Who can get CCS services?

  • Children under 21 years of age
  • Has a problem covered by CCS
  • Child meets the financial criteria by CCS

How do children get care from CCS?

Anyone can refer a child to CCS. You can call or mail the referral form to the county office of CCS with Medical Records. However, only a CCS provider can render care to your child. Ask your doctor for a referral form if you need one. For more information call your San Diego CCS office at 619-528-4000.

Financial Policy Statement

Your insurance requires that you be responsible for all co-payments, deductibles, and non-covered benefits. CPCMG is legally obligated to collect these payments. Please do not request that we adjust these payments from your account. As a courtesy to you, our Business Office will bill your insurance for you. Please remember you are ultimately responsible for your bill. Timely payment will be expected.

  • Payments are due at the time of service. If someone other than a parent or guardian is accompanying your child to the visit, please ensure provision of payment at time of service.
  • We accept cash, checks, MasterCard, Visa, or Discover.
  • All balances not paid in full are subject to a finance charge of 2% for each month that such balance remains outstanding.
  • If any outstanding balances are assigned to an outside collection agency, the parent or legal guardian is responsible for the costs associated with such collection, including attorney’s fees.
  • In the case of divorced parents, please remember that both parents are financially responsible for the child. The parent accompanying the minor is responsible for any co-pays due at the time of service.

You can view and update your child’s medical record anytime using MyChart (MyChart login) Not familiar with MyChart? Learn more.

The medical record is the physician’s documentation of the care given to your child. This is a written, continuous record that includes visit notes, lab results, x-ray reports, diagnoses and treatments, and any medication given. It is important that your child’s medical records be complete. Therefore, please inform our office if your child has been seen by another physician. We can then decide if we need to request copies of prior medical records.

Should you need your child’s medical record transferred to a non-CPCMG physician, please contact our office to sign a medical records release form. Copies of the medical records will be transmitted within 15 days after receiving the written request. There will be a charge for copying medical records, unless the request comes directly from another physician’s office.

CPCMG respects and protects the privacy of patients’ medical information. We believe that patients have the right to have their medical information kept confidential. CPCMG takes patient privacy seriously and follows state and federal privacy policy guidelines. Learn more about our privacy practices.