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*We do not provide medical advice. For medical concerns please contact your child’s pediatrician directly.


What you need to know

March 3, 2020

The novel coronavirus (which causes a disease known as COVID-19) has now been declared a pandemic (a global outbreak of disease).  COVID-19 has been spreading from person to person with different parts of the country seeing different levels of COVID-19 activity.  States in which community spread is occurring are in an accelerated phase. The duration and severity of each pandemic phase can vary depending on the characteristics of the virus and the public health response.

Symptoms: Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, and shortness of breath, according to the CDC.  80% of infected patients appear to have a milder spectrum of illness.  To date, young and middle-aged adults are making up a large component of the infections.  Illness in children appears to be milder than in adults.

Higher Risks: Patients with conditions such as heart disease, lung disease, diabetes or weakened immune systems are felt to be at higher risk. Public health agencies are recommending that people at higher risk of severe illness should self-quarantine.

The State of California has instituted a “stay at home” order for all citizens, which urges people not to leave home unless necessary.  All public travel should be deferred unless necessary.

Video Visits: Many mild medical problems can be treated with a CPCMG Video Visit. These visits are available 7 days per week and can be scheduled on MyChart. We encourage you to consider this option. Detailed information is available here.

Prevention Tips: The same practices recommended during cold and flu season should be practiced:

  • Wash your hands often with soap and water for at least 20 seconds or wash with alcohol-based hand sanitizers.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home from work and keep children home from school or daycare if you or your child is sick (except to get medical care).
  • Cover your mouth and nose with a tissue or with your arm when you cough or sneeze. Throw the tissue away and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces (like doorknobs and light switches).
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress
  • Practice “social distancing”: stay six feet away from others and follow public health guidelines on gatherings

Hours & Appointments: We’re here to keep kids healthy. All CPCMG offices are open and ready to see all patients. Well visits are available in the mornings & sick child appointments in the afternoons and evenings.

Commitment to Patient Safety: The safety and well-being of our patients and community members is our highest priority. We have taken the following steps to ensure patient experience.

  • We continue enhanced “deep cleanings” nightly at all of our offices.
  • We have taken steps to move the majority of our well visits to our morning clinics and/or have designated exam rooms that will remain as well exam rooms throughout the day.
  • All patients are being screened for risks at the time of their appointments and/or upon arrival at our offices so that we can direct them to the appropriate level of care.

Visitors: While providing an enhanced safety experience, we have new visitor guidelines to protect you, your families, other CPCMG families, staff and providers.  We appreciate your cooperation during this challenging time.

  • Only one adult (18 and older, parent or caregiver) is allowed to accompany your child to their appointment.
  • Please do not bring other children or family members to the appointment. This includes bringing another adult family member to supervise children (who don’t have an appointment) in CPCMG waiting rooms.
  • No one under the age of 18 may accompany a patient to any appointment at a CPCMG office.
  • Every individual entering a CPCMG office will be screened for health and travel history.
  • If you are a new parent and plan to bring an additional family member to your child’s appointment, please let our scheduler know.

Testing: At this time, we do not have the ability to perform testing in our offices. We have some extremely limited capacity to be able to collect samples that can then be sent to an outside laboratory for COVID-19 evaluation. This capacity is based on having adequate testing supplies and patients meeting public health criteria for testing.  It is currently taking up to 1 week to obtain results.

Masks:  The use of face masks among the general public is not advised, however, we are aware that the CDC is reviewing this recommendation. There is currently a shortage of face masks available to the medical community. We will only provide masks to patients who are symptomatic when they come to our offices. This helps us ensure that we have masks for the patients and staff who need them most urgently.

Treatment/Evaluation: There is no specific treatment for COVID-19. The great majority of infected people will recover on their own. If your child is having trouble breathing (breathing fast, short of breath, noise heard with breathing, or using extra muscles between the ribs) or has signs of dehydration (dry, sticky mouth or very dark urine), this should be reported immediately.

Call Ahead: If you are experiencing symptoms of COVID-19 and may have had contact with a person with COVID-19, or recently traveled to countries with apparent community spread, please call your primary care office. It’s important to call us before you come in. Calling ahead helps us direct you to the most appropriate care, and take precautions to protect other patients, their families, and employees.

Visit the CDC website for the latest COVID-19 information.

CPCMG Video Visits available now

September 20, 2019

Skip the office visit and connect with a CPCMG pediatrician by scheduling a Video Visit using your computer and webcam, or with a smartphone or tablet!  Video Visits are offered Monday – Friday from 7am to 9pm with abbreviated hours on weekends and holidays. Video Visits are scheduled on a first-come, first-served basis on MyChart.


After-hours care with CPCMG

September 20, 2019

Do fevers, sprained ankles and stomach aches ever happen at the right time? Probably not! That’s why Children’s Primary Care Medical Group provides medical advice and after-hours pediatric care for unexpected illnesses.