Video Visit Disclaimer
Video Visit Disclaimer
Scheduling a Video Visit with your primary care provider (PCP) is recommended whenever possible. If you need a sooner appointment than your PCP has available, an appointment with a “first available” provider is the next best option.
- If the patient is experiencing sick symptoms, they should be present for the Video Visit.
- Please do not start the Video Visit if you are in a moving vehicle.
- The patient must be physically located in California to be eligible for a video visit.
Conditions/requests for which you can schedule a Video Visit with a ‘first available” provider (a provider that is not your PCP):
- COVID-19 exposure; testing will be arranged at the end of the visit
- Skin conditions (i.e. acne, eczema, diaper rash, ringworm, head lice, bug bites)
- Mild medical conditions (i.e. allergies, pink eye, mild injuries)
- Follow-up from previous healthcare visits for mild issues (i.e. wound checks, follow-up after starting antibiotics or another short-term medication, follow-up after an urgent care visit); if symptoms have worsened since the patient’s prior visit, an in-person visit is recommended.
- Concern for ear pain/infection: OUTER ear pain, suggestive of a possible “swimmer’s ear” can be assessed and treated during a Video Visit; since providers will not be able to look inside a patient’s ear canal, a complaint of INNER ear pain may require an in-person visit.
- Prescription refills requiring provider follow-up (i.e. inhalers for well-controlled asthma, eczema medications)
a. EXCEPTION: ADHD medication and depression/anxiety medication refill requests should be scheduled as a Video Visit with your PCP (see #7 below)
Conditions/requests for which you should schedule a Video Visit with your PCP, if available:
- Behavioral and mental health follow-up visits (including ADHD and mental health medication refills)
- Follow-up for chronic conditions (i.e. headaches, abdominal pain); depending on the patient’s history and current symptoms, an in-person visit may be recommended
- Requesting referrals to specialists
last updated 21 February 2023.